Travel
Travel Expertise
C#, Docker, .NET, React, Redux, Typescript, MS Azure Cloud, TypeScript.
Wajed, headquartered in Mecca, Saudi Arabia, is a premier marketplace platform under Al Rajhi’s Hajj & Omrah services, known for delivering premium services and products to customers globally. Wajed is recognized for addressing the diverse needs of both individuals and businesses, ensuring high standards at competitive prices. Their success is driven by innovative marketing approaches that focus on providing an exceptional shopping experience and maintaining high levels of customer satisfaction.
In the Hajj and Omrah sector, Wajed utilizes the Host-n-Sell platform to offer a wide range of travel management services. This includes everything from flight and hotel bookings to transfers, visas, and the creation of custom travel packages with immediate supplier confirmation. This platform empowers users and resellers to tailor their travel experiences independently, reducing the need for call center support and lowering operational costs.
During our collaboration, Benlabs played a key role in addressing various business challenges focused on retaining and expanding the customer base.
Wajed caters to a global customer base with varying travel needs and preferences, requiring a flexible and comprehensive platform.
The global travel market, particularly in the Hajj and Omrah sector, is highly competitive, necessitating innovative product offerings to stay ahead.
Reducing dependency on call centers and reservation teams was critical to streamline operations and cut costs.
Keeping up with emerging trends and maintaining a competitive edge across different geographical regions posed a challenge in product development.
During our collaboration, Benlabs played a key role in addressing various business challenges focused on retaining and expanding the customer base.
Our team played a crucial role in developing and enhancing the frontend capabilities of Wajed’s platform, which enables users and reseller agents to create personalized travel packages. This functionality allows for dynamic and flexible booking of flights, hotels, transfers, and visas, resulting in a more tailored and satisfying customer experience.
By leveraging the Host-n-Sell platform, we helped Wajed streamline their operations, reducing the need for manual intervention from call centers and reservation teams. This automation not only improved response times but also significantly cut down operational costs.
We supported Wajed in staying ahead of emerging trends in the global travel market by continually refining and expanding their product offerings. Our efforts ensured that Wajed could deliver innovative and creative travel solutions, keeping them competitive across different geographical regions.
Our technical expertise facilitated the seamless integration of new travel suppliers into Wajed’s platform, ensuring a broad range of services for end-users. This integration was crucial in providing instant supplier confirmations and maintaining a diverse and robust service offering.
Our team collaborated closely with Wajed for an extended period, acting as an integral part of their development efforts. Over the course of the project, we provided a skilled team that included frontend developers, backend developers, project managers, business analysts, DevOps engineers, QA engineers, and a delivery manager.
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